Your Distribution Date Is An Estimate And Subject To Change

While we do everything within our power to meet your requested distribution date, there are a very wide variety of reasons why this may not be possible most of which are very much out of our control. Some of these include:

• Delays in graphics approval
• Delays in the print production schedule
• Delays introduced by the courier delivering your order to USPS
• Unexpected staff shortages
• Inclement weather

Nine times out of ten things go out on time, but be aware that we do not guarantee or in any way discount or refund orders based on when they are distributed outside of extreme circumstances and at the discretion of Printing Peach. They will be distributed at the earliest possible date if delays are encountered.

Discrepancies Between Quantity of Print and Distribution Area

Printing quantities are standardized. For instance, 1,000, 2,500, 5,000, 10,000 and so on. USPS postal routes do not match these standardized printing quantities. As a result, we order as much as 130% of your printed quantity in USPS (United States Postal Service) Distribution. For instance, for your order of 1000 postcards the postal roads surrounding your address maybe equal 1235 addresses. This means that 235 of the addresses will not receive a postcard. Which addresses do not receive a postcard is at the discretion of USPS.

In the circumstances where we would need to purchase distribution for more than 130% of your printed quantity, we may distribute to as little as 85% of your printed quantity. The undistributed mailers would be sent to your shipping address. If this applies to you, you will be informed and given the option to cancel and refund the order.

Printing Peach Cannot Guarantee Delivery

We have found the United States Postal Service to be very reliable, however Printing Peach cannot guarantee delivery for a number of reasons:

• USPS does not provide proof of delivery.
• The national USPS customer service cannot provide updates on distribution, but instead tells you to call the local office. However, 90% of local offices simply do not answer the phone.
• Polling local residence has proven to be very unreliable, as many people don’t retain or remember marketing solicitations.

Even though we can’t provide a delivery guarantee, there are a number of things we can provide for your peace of mind:

• We ship several samples of the print mailer directly to the customer.
• We can provide tracking of your EDDM print job leaving our facility, destined for your local USPS office. This tracking will show proof of delivery to the USPS office.
• If an issue arises, and you doubt delivery occurred, we can provide you with the USPS distribution work order which you can physically bring to your local post office in order to get an update on your distribution.
• We can also provide you references from existing print distribution customers if you wish.

It’s essential that you understand that Printing Peach will not provide a full refund or a partial refund for distribution or the associated printing because of issues arising with USPS. Again, we will provide the paperwork necessary to take it up in person with your local post office if an issue occurs.

If there is indisputable evidence that distribution was not completed, Printing Peach will file a claim against USPS on your behalf. In the unlikely event that Printing Peach recovers any funds as a result of said claim, you will be refunded the whole of the recovered funds but not more.

EDDM Refund Policy

Once an EDDM order has been created, there are very few circumstances where there will be an option for a refund or partial refund.

Here are a few instances where a refund or partial refund may occur:

• There is an inadequate number of addresses in your requested distribution area. In this case, at the customer’s discretion, a full refund will be offered.
• You request to cancel the order very shortly after placing the order. If the job is not already in production, a full refund will be provided. If Graphic Design work has been completed prior to the cancellation request, Printing Peach reserves the right to withhold the paid Graphic Design Service fee.
• There was an error in the print job. This error must not be shown in the proofs you approved. In this circumstance, a partial or full refund will be given at the discretion of Printing Peach based on the severity of the issue.